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Google Business Profile Optimisation

We've Moved Premises — How Do I Update Google Without Losing Rankings?

Azizi TechnologiesPublished 5 min read

Update your registered address and directory listings first, then change the address on your existing Google Business Profile — never create a new one. Google may re-verify by postcard, so allow a couple of weeks and expect a temporary dip in map visibility while it confirms the move.

Moving premises is disruptive enough without your phone going quiet afterwards. The Google listing is the part most businesses deal with last, usually a week after the move, and by then the drop has already started.

An address change is one of the most heavily scrutinised edits on a Business Profile, because it is exactly what listing hijackers do. Expect Google to check it properly, and plan for the fortnight either side rather than treating it as a five-minute admin job.

Do these in order

  • Update your registered or trading address first, so the official record agrees with what you are about to tell Google.
  • Update your website — the footer, contact page and any location markup — before you edit the profile.
  • Then change the address on the existing Google Business Profile. Never create a new listing for the new address.
  • Then work through your directory listings, so the old address stops appearing elsewhere and contradicting the new one.
  • Update your service area too if the move changes which towns you realistically cover.

Expect re-verification, probably by post

Google frequently re-verifies after an address change, and for UK businesses that often means a postcard to the new address containing a code. Make sure someone will be there to receive post — a card that goes missing at an empty unit is the most common reason a move drags on for a month.

Other methods are sometimes offered, including video verification showing the premises, your signage and the surrounding street. Whichever you are given, do it once and do it properly; repeated failed attempts push the listing into manual review and take longer.

Expect a dip, and do not panic-edit

Your map ranking is partly driven by how close you are to the searcher, so moving genuinely changes which searches you can win — a move across town shifts the area where you rank, permanently and correctly. On top of that, there is usually a temporary dip while Google confirms the change.

The mistake is reacting to that dip by editing more things. Change the address, complete verification, then leave the profile alone for a few weeks other than normal posting and review replies.

If you have moved to a home address or a van

If the move means customers no longer visit you, the listing type changes as well as the address. You become a service-area business: the address is hidden and the areas you cover are declared instead. Leaving a home address visible when you do not trade from it is one of the most common causes of suspension.

This is a meaningful change rather than a formality, and it is worth getting right at the point of the move rather than discovering it months later when the listing is suspended.

FAQ

Frequently asked questions

Straight answers, no small print. If yours isn’t here, ask — you’ll get the same plain English.

Will I lose my reviews when I change address?

No. Reviews stay attached to the listing through an address change, which is the main reason to edit the existing profile rather than create a new one at the new address.

How long does an address change take to go through?

Typically a few days to a couple of weeks, and longer where postcard verification is required and the card has to arrive. Expect ranking to be unsettled during that period and for a short while afterwards.

We've moved to a different town — will we still rank in the old one?

Less well, and that is correct rather than a fault. Proximity to the searcher matters in local results, so moving genuinely changes where you can rank. If you still serve the old town, service-area settings and a page for that area help, but they do not fully replace being located there.

Should I keep the old listing running until the new one is established?

No — running two listings for one business creates a duplicate, splits your reviews and ranking signals, and risks both being suspended. Edit the one profile and let it move with you.

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